Astro Kanu App

Privacy Policy - Data Collection and Storage

This Privacy Policy (“Policy”) describes the sort of information collected, received, used, processed, retained by AstroKanu (“Mobile Application”/ “App”), controller of the platform Kanupriya Singh, owner of the platform (Controller and Owner may collectively be referred to as (“our”/we”/”us”) from a user (includes Affiliates of the Company) (hereinafter referred to as “you”, “your” or “User”) on or through the Mobile Application owned and maintained by Astro Kanu- Kanupriya Singh, (“Platform”) as mandated by Rule 4 of Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and Rule 3 (1) of Information Technology  (Intermediaries Guidelines) Act, 2011. This Policy is only applicable to the platform and not on any other platform which you may be able to access from the Platform. The user acknowledges to have read and understood the policy.

1.​We collect limited personal and sensitive information for providing specific service requested, availed on or through our platform which, inter alia, includes consultation (digital or personal) in relation to astrology, tarot reading, yoga, reiki and such other spiritual, mental and physical well-being, or any other service ancillary or incidental thereto, or any other service rendered by us (“services”) and processing amount payable or related to such service respectively. While the former kind of information is given by the user on a voluntary basis, consent for the latter deems to be obtained from the user when he proceeds to make payment. The data is collected, received, processed and retained by us in following ways-

1.1. Personal data or information shall mean any information, provided voluntarily, that relates to a person which, either directly or indirectly, in combination with other provided information helps to identify such person. Such information is provided for the sole purpose of requesting or availing services. For instance, name, place, date for birth provided by a user for registering itself on the platform. We use the personal information to give desired output to a user for which it has been entered. You understand and allow us to use, process, analyse and retain your personal information for the desired service or output as discussed above.

1.2. Sensitive Personal data or confidential information has the same meaning ascribed in Rule 3 of Information Technology (Reasonable security practices and procedures and sensitive personal Information) Rules, 2011 and are provided by you for the sole purpose of availing our service. It may be in the nature of password, financial information or any other information which are confidential in nature. You give your absolute and free consent to use, process, retain or analyse your confidential information for providing you our service. You understand that such confidential information may also be processed, used or shared with the third party for making payment for our service or any payment directly or indirectly related thereto. You have given absolute consent to us for sharing your confidential information with the third party, if required.  The confidential information provided by you is used for lawful purposes.

1.3. Automatic data or information shall mean such data or information which we automatically, inevitably or mandatorily receive, collect, use or store when you access our platform and includes such data or information which are already available on public domain. For example, we may collect, receive or store UDI, local storage, cookies or similar technologies or any other such data when the App is installed, accessed in your mobile phone. We use automatic data collected or received from you for making our service more effective and efficient. Such data are lawfully stored and used for our marketing purpose which directly or indirectly benefits you and gives you better service and improves your experience. You understand that you always have the option to block such controllable information from reaching us. Your consent would be deemed to be obtained if you do not restrict us from accessing, receiving, collecting or using such controllable data, as discussed. 

2.  ​Communication link shall have the same meaning ascribed in Section 2 (b) of the Information Technology (Intermediaries guidelines) Rules, 2011. You may come across a communication link owned, controlled and managed by a third party, when you will click on the link you will be levitated to the website/Mobile Application/App/platform owned, controlled, managed or operated by a third party. We have no liability once you depart from our platform, you will be subject to their policies and EULA. The applicability of this Privacy Policy is limited to our Mobile Application and its user.

3.  ​A user may interact with another user on or through this platform and share or exchange personal, confidential, secret or any other information between them. We are not liable for such interaction between users of the platform. The information provided by a user is transferred to another user falls outside the ambit of this policy. We are not liable for breach of information or infringement of data protection laws by a user.

4.  ​You undertake that you are a major i.e., 18 years old and capable to enter into a contract under India Contract Act, 1872. You undertake that the information provided by you is true and correct to the best of your knowledge. Without prejudice to what has been stated above, a user (except an Affiliate of the Company) who is a minor as per the Indian Majority Act, 1875 may avail the specific service provided by the Affiliate of the Company on or through our App, through his/her lawful guardian/attorney.

5.  ​You understand that this Policy is in compliance with Indian Laws and you agree that all compliances and/or disputes will be subject to Indian laws and jurisdiction of Indian Courts only.

6.  ​We may disclose the data received, collected, obtained from a user, under this Policy with the government agency, local authorities or any other authority as required under Rule 6 of Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 or any other existing provision of law.

7.  ​We take reasonable security measures to protect the data provided by you under this Policy. We do not publish the data provided by you as mandated by law. You understand that merely uninstalling our App will not remove or delete the data collected by us. Your data is collected, processed, used, stored and shared as per the existing provision of law. We use the data or information accessed, received, processed or retained, described in this policy, from a user for lawful purpose and in accordance with the existing guidelines or rules governing usage of such information.

8.  ​This Privacy Policy does not create any partnership or contractual relation between a user and the Company except the Affiliates which are governed by the affiliate agreement. This objective of this policy is to demonstrate the kind of data collected and its protective measure by the Company.

9.  ​You agree and undertake to indemnify us in any suit or dispute by any other user or third party arising out of disclosure of information between you to another user or third party. We assume no responsibility with regard to any sort of information shared by you with another user or third party.

10.  The Company reserves the right to change, amend, modify, repeal this Policy partially or wholly without the consent of the user. We, therefore, recommend you to visit this policy so as to keep yourself updated.

11.  If you have any query, opinion regarding this Privacy Policy, you can reach out to us at astrokanu1@gmail.com.

Support: (Support Information)

FAQ

Q1 - When can I avail the services after payment ? 

A - Once the payment is done, you will receive an email on your registered email id from the Consultant within 24 hrs. You will then schedule a session with the respective consultant.

Q2 -  How do I schedule a session with any consultant ?

A - The consultant will connect with you over the registered email id and/or mobile number provided and set up a session based on mutual agreement.

Q3 - When will I get the service ?

A - The service will be provided within 10 days from payment.

Q4 - Can I Cancel/Reschedule my appointment?

A - Reschedule - Yes , you may reschedule an appointment as mutually agreed with the consultant.

Cancel - No, Cancellations are not allowed.

Q5 - What if I don't know my Time of Birth ?

A - Please enter an approximate time of birth. However, the accuracy of this report depends on the accuracy of Time of Birth provided.

Q6 - Is Vedic Astrology same as Western Astrology ?

A - No. Vedic Astrology uses sidereal calculations. 

Q7 - What if I don't know my partner's Time of Birth for Love Compatibility Chart ?

A - Please enter an approximate time of birth. However, the accuracy of this report depends on the accuracy of Time of Birth provided.

Q8 - Are sessions done online or offline ?

A- All our services are available online.

Q9 - What if my payment is completed and I haven't received any confirmation email ?

A - Rest assured, we will verify and assist you for the issue within 72 hrs.

Q10 -  I am unable to see my Monthly Sun and Moon Sign Predictions.

A - Please save your chart and re-login to view the Monthly Sun and Moon Sign Predictions.

Q11 - I have just become a Subscriber and yet I dont see current month's Predictions.

A - Predictions for all Signs will keep getting updated in the first few days of each month. You will receive a notification whenever the new predictions are updated.

Q12 - How does the Affirmations Section work?

A - Affirmations help create a better life. These are written by Astro Kanu. You can choose which part of your life you want to start working on, ONLY ONE AT A TIME. Please Click on the Settings icon on the upper right corner, select the frequency and turn the notifications ON. You will receive an affirmation daily.

Q13 - What if I don't like the services availed ?

A - We are always striving to improve our services. Please leave your feedback below so that we can serve you better next time.